Contacts & Support

BehindTheRabbit will be closing soon
Please read this announcement about what will happen next.

BehindTheRabbit is a company founded by Cristiano M. Gaston.

The name was inspired by a famous scene from the movie “Monty Python and the Holy Grail”.

The rabbit logos were designed by Francesco Gaston.

Purchase

Purchase is handled by e-junkie and can be performed via PayPal. Moreover, you can use your credit card with no need to create a PayPal account.

After payment, you will be redirected to a download page and will receive an e-mail with a download link. This link will expire after 120 hours (or 5 downloads), so don’t forget to keep a backup copy of your original file. If you don’t receive the e-mail in minutes, please check your anti-spam settings.

If you need an invoice, please ask for it using the form below (invoices are not sent automatically). Don’t forget to provide all relevant information (name and full address).

All sales are final.

Updates

Updates are free. They usually keep your file up-to-date with your Sandvox version and sometimes add new features. If an update is available, an e-mail will be sent to the buyer’s address (you can unsubscribe at any time from update e-mails). If you don’t receive your free download link, contact support to receive one.

Support

Every Theme and Design is released “as-is” and no support whatsoever is guaranteed. Anyway, if you experience any problem with download, installation, customization or any other use of our designs feel free to contact me and I’ll do my best to help you. This applies both to paid and free themes.

I usually reply in no more than 1-2 working days. Languages supported are english and italian.

Contacts

You can follow me on Twitter.

Please, read the FAQ before contacting support!

You can send an e-mail to the Rabbit using this form: